Server-set, never quoted on the day
Your price is locked the moment you book. The driver cannot raise it, add a "fuel surcharge", or invent extras on arrival. We calculate it from your items + distance + time, and the figure does not move.
The old industry quotes one price on the phone, then charges another on the day. We built the platform that fixes the price before the van arrives.
Every SmoothMovers fare is set by the server, locked at booking, and enforced by the code — not by the driver. No negotiation, no escalation, no surprise on arrival. The number you see is the number you pay.
Moving day should cost what you were told, deliver what you booked, and leave you with a paper trail. That is the whole product.
Your price is locked the moment you book. The driver cannot raise it, add a "fuel surcharge", or invent extras on arrival. We calculate it from your items + distance + time, and the figure does not move.
Every driver uploads a driving licence, insurance, and V5 document. We cross-check the V5 against the DVLA before they can accept a job. No paperwork, no jobs.
You see the driver accept, drive to you, and arrive — without refreshing anything. Push notification the second they pull up.
Every completed job generates a delivery photo (POD). It is timestamped, geotagged, and attached to your job record. If anything goes missing, you have evidence.
Drivers see the gross fare and our platform fee before they accept. No hidden deductions, no surprise splits. The fee is the same on every job.
Postcodes, distance matrix, traffic, MOT/insurance checks — all tuned for British roads. We do not do US/EU pricing maths.